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Secure and Safe
The purchase area of our site is secure - we use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information including your name, address and other critically sensitive data like your credit card details. This means that information passed between your computer and our web site cannot be read by someone else, even in the event that it is intercepted.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We only use cookies to store information about your selection and you so we can automatically fill in the majority of the order form if you have bought from us previously. Your browser must accept cookies for you to be able to use this system.

Still don't want to use your credit or debit card over the Internet?

No problem. Complete your order in the normal way online and select the pay by cheque . Next, post us the cheque with your order number on the back.
All prices include V.A.T. unless stated.
V.A.T. is not charged on orders to USA or Channel Isles
A V.A.T. receipt is sent with your order.

WARRANTY
All goods carry the manufacturers 12 month warranty. Should a product become defective please contact us to arrange replacement. Please do not return items to us without contacting us first. Repairs and replacements are usually handled direct by the manufacturer. Our warranty does not cover fair wear and tear, misuse or customer damage.

RETURNS OR COMPLAINTS

CANCELLATION.
You can cancel your order for any reason and return the goods to us post paid for up to 5 working days, starting the day after delivery. Returned goods must be complete with all parts, manuals and undamaged packaging. You will then receive a full refund of the value of the goods. Please call Marilyn on 01189421240
to cancel. (Mon-Fri 9am-3pm) Returned goods are usually handled direct by the manufacturer. Please do not send goods to us. Please phone us for the correct address for the product you are returning.


FAULTY GOODS
Faulty goods should be returned to the correct address. Please call Marilyn on 01189421240 to find the address for your item. A charge will be made to cover our testing expenses, postage etc for goods returned as faulty that are found to be not faulty.


YOUR STATUTORY RIGHTS ARE NOT AFFECTED