Your Statutory Rights

Cooling-off Period

At Radios-uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 10-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 10 days of the date you received the item . Read more about our 10-day returns guarantee at: www.radios-uk/returns.htm

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: software) where the item has been downloaded. 

To cancel your purchase within the seven-working-day cooling-off period, please visit our Customer Support Centre and give your order number and any other relevant details. Please package the relevant item(s) securely and send it to us at 52 Chichester Road, Tilehurst, Reading, RG30 4XB so that we receive it within seven working days of the day after the date that the item was delivered to you.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 36 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

As soon as we receive the returned goods and your notification at our support centre, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's web site at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

Other statutory rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway web site at: http://www.consumerdirect.gov.uk/